Make sure you are logged in to the server when you are purchasing a rank or package.
It may take upto 5 minutes to receive your rank/package. Try relogging to speed it up.
We do not offer refunds. Refund or chargeback attempts will result in a permanent ban.
If you have further issues, make a thread on our forums under payment issues on

Payments can be made through Paypal and/or Credit Card. To pay via Credit Card just click paypal and then this option on checkout:

Cartelpvp is not affiliated with Minecraft, Mojang AB and/or Notch Development AB